How can we help?
Stuck on something, have a question about your data, or want to tell us Cura got something wrong? Email us and we’ll get back to you, usually within one business day.
Common questions
How do I cancel my subscription?
Cancel anytime from your account settings — your subscription stays active until the end of the current billing period, with no clawback and no questions asked. If you subscribed through the Apple App Store, manage or cancel it from your Apple subscription settings.
How do I export or delete my data?
You control everything you’ve added. You can export your data or delete your account at any time from within the app. When you delete your account, we remove your personal and health data from our active systems within 30 days.
Can I get a refund?
Payments are generally non-refundable except where required by law, and App Store purchases follow Apple’s refund process. If something went wrong, email us and we’ll sort it out.
Is Cura a substitute for my doctor?
No. Cura is an educational tool that helps you understand your data and ask better questions. It does not diagnose or treat, and it does not replace professional medical care. Always consult a qualified provider before making a health decision. Cura is not for emergencies — if you may be having one, call your local emergency number.
How is my health data protected?
Your data is encrypted in transit and at rest, we never sell it, and it is never used to train AI models. See our Privacy Policy for the full picture.